COOKIE POLICY

Privacy PolicyLast updated: 10/11/2025

1. Introduction At Canella Santé, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We AreBusiness name: Canella Santé Website: www.canellasante.com Contact email: contact@canellasante.com Country of operation: United KingdomFor the purposes of data protection laws, Canella Santé is the data controller of your personal data.

3. Personal Data We CollectWe may collect and process the following personal information: Full name Email address Phone number Billing and shipping address Payment details (processed securely by third-party payment providers) Order history and purchase detailsIP address and browser informationAny information you voluntarily provide via contact forms or email.

4. How We Collect Your DataWe collect personal data when you:Place an order on our websiteCreate an accountSubscribe to our newsletterContact us via forms or emailBrowse our website (via cookies and similar technologies)

5. How We Use Your Personal DataWe use your personal data to:Process and deliver your ordersCommunicate with you regarding purchases or enquiriesImprove our website and servicesSend marketing communications (only if you have given consent)Comply with legal and regulatory obligationsPrevent fraud and ensure website security

6. Legal Basis for ProcessingUnder UK GDPR, we process your personal data based on the following legal grounds: Contractual necessity – to fulfil your ordersConsent – for marketing communications and cookiesLegal obligation – to comply with laws and regulations Legitimate interests – to improve our services and protect our business

7. Sharing Your Data We may share your personal data with trusted third parties, including: Payment processorsShipping and logistics partnersWebsite hosting and e-commerce platforms Marketing and analytics service providersAll third parties are required to handle your data securely and in compliance with data protection laws.

8. International Data TransfersIf your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

9. Data RetentionWe retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

10. Your Data Protection RightsUnder UK GDPR, you have the right to:Access your personal data Request correction of inaccurate data Request deletion of your data Restrict or object to processing Request data portability Withdraw consent at any timeTo exercise your rights, please contact us at: [your contact email]

11. CookiesOur website uses cookies and similar technologies to enhance user experience and analyse website performance. For more information, please refer to our Cookie Policy.

12. Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

13. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact UsIf you have any questions about this Privacy Policy or how we handle your personal data, please contact us:📧 Email: contact@canellasante.com 🌐 Website: www.canellasante.com